Отказ Hotel Coral Suites & Spa

Legal notice and Privacy Policy

Holder
The owner of this website www.coral-hotels.com is Breogan Management, S.L. However, this privacy policy applies to all the companies that belongs to the business group: Breogan, S.L., Canary Island Paradise, S.L., Explotaciones Turísticas Compostela, S.A. and Inversiones and Explotaciones Canarias, S.L. (hereinafter CORAL HOTELS)
Tourist intermediary
www.coral-hotels.com
Identification Code: I-0002313.
Address and contact details of Breogan Management, S.L.
Urb. La Quinta, 41.
38390-Saint Úrsula.
Santa Cruz de Tenerife
Spain
Tel: +34 922 389240
Fax: +34 922 389536
Email: info@coral-hotels.com
Registration data and VAT number
Commercial Register of Santa Cruz de Tenerife: Book 1246, Folio: 59,++
Sheet: TF-11297, 1st Registration
B-38393484

DATA PROTECTION
Privacy Policy and Terms of Use
In compliance with current legislation on the Protection of Personal Data, we inform you that the personal data provided by you through the website, as well as those sent to our company by any other means, will be incorporated into data files for which CORAL HOTELS is responsible under the following denominations and purposes:
• Customers: Management of the customer database for invoicing and collections.
• Suppliers: Management of the suppliers' database for invoicing, collections of money and other administrative formalities.
• Marketing: Management of the database for sending out commercial communications
• Reservations: Management of hotel reservations through tour operators and travel agencies and online tour operators
• Check-in: Management of the check-in and check-out of clients staying in the hotels and apartments.
• Curricula: Management of curricula of applicants for jobs at Coral Hotels.
Under no circumstances will CORAL HOTELS use the personal data of the interested parties for purposes other than those mentioned above, and commit themselves to maintain duly the professional secrecy and to establish the necessary technical and organisational procedures to safeguard the information in accordance with the requirements established by the current legislation on the Protection of Personal Data.
CORAL HOTELS remind the users that the personal data provided must be adequate, relevant and not excessive in relation to the specific, explicit and legitimate scope and purposes for which they have been requested, so please refrain from including unnecessary data. Your data will be cancelled when they are no longer necessary or relevant for these purposes, or when requested by the owner, exercising his right of cancellation.
Exercise of rights
In the event of any incident regarding the processing of your personal data by us, you may exercise your rights of access, rectification, suppression and portability of your data, and the limitation or opposition to their processing, at any time, in writing accompanied by a document identifying you, addressed to CORAL HOTELS, Avda. Noelia Afonso, Nº10, Playa de Las Américas, 38660 Arona - S/C de Tenerife. E-mail: lopd@coral-hotels.es. If you have not obtained satisfaction in the exercise of your rights, you may make a complaint to the Control Authority. You also may contact the Spanish Data Protection Agency at www.agpd.es. More information on the exercise of rights and data protection are available on our website: www.coral-hotels.com.
Customer Registration - Check In
By registering at one of our hotels or apartments, you give your consent for the processing of your personal data and that of the persons travelling with you that you provide to us in the entry registration form, as well as by the copy of your ID card/passport/NIE, which will be included in the "Check-In" file, owned by CORAL HOTELS, for the purpose of managing the entry and exit registration of clients.
The legal basis for the processing of your personal data is the mandatory registration of the entry of passengers, which is set out in ORDER INT/1922/2003, of 3 July, in relation with registration books and entry forms of guest staying in the hotel establishments and any other similar establishments. The collection of these data is mandatory for registration. If you refuse, it will not be possible to provide you with the accommodation service you have contracted.
Your data will be in our database during the legally established prescription years. We inform you that your data will be transferred to the State Security Authorities being this a legal requirement. This communication is necessary for the realization of our services. Your data will not be passed on to other third parties, unless there is a legal obligation to do so. No international data transfers will be made.
Contact details of clients and potential clients
We inform you that your electronic contact details, in case you provide them to us, will be treated in accordance with current European legislation on Data Protection and other related regulations, in conjunction with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, for the purpose of sending information, responding to queries, and generic contacts. We will keep your contact details for as long as you maintain the relationship with us or until the moment you revoke your consent to the use of them.
Sending commercial notifications and advertising
If you wish, you can receive promotions and offers about accommodation services from CORAL HOTELS' either in form of newsletters and regular notifications. The legitimization of the processing of your data for the sending of commercial communications is based on your express consent, which may be granted or denied by different forms that will be provided for this purpose. You may subsequently revoke such consent at any time, in which case your data will be removed from our databases. Your data will remain in our databases until the moment of revocation of your consent. No international data transfers will be made.
You are informed that, in the event that you accept the sending of commercial notification, your contact details may be transferred to the other companies that form part of the CORAL HOTELS group, so that they can use them as well for the sending of commercial information and promotions of their own hotel offers. Your data will not be passed on to other third parties, unless there is a legal requirement to do so.
If you no longer wish to receive this information, you may exercise your right to object to the processing of your data for advertising purposes, as it is indicated under the section “Exercise of rights " of this Privacy Policy.
Reservation management
The management of online reservations of the Coral Hotels properties that are figures on this website is carried out by the provider of the reservation service, a company that collaborates in the management of online reservations, and with whom CORAL HOTELS maintain a contractual relationship that covers the requirements established in the current legislation on the Protection of Personal Data.
Invoicing
In the event that you contract our services, you are informed and expressly consent to the use of your personal data provided to CORAL HOTELS for the purpose of processing your invoice. The legal basis for the processing of your personal data is the requirement to issue invoices for the supply of goods and services, included in Law 58/2003, of 17 December, General Tax Law, for which the collection and processing of your data is mandatory and essential for providing of our hotel accommodation services. Your data will be stored in our database during the legally established years of prescription in compliance with the accountancy and tax matters. Your data may be accessed, where appropriate, by the local Authorities in charge. This communication is necessary for being able to provide of our services. Your data will not be passed on to other third parties, unless there is a legal requirement to do so. No international data transfers will be made.
Curriculum management
If you wish to work for CORAL HOTELS, due to our internal policy regarding the collection of curricula and for better organization and centralization of information, the curricular must be delivered on paper to the central offices.
If you are not selected in this selection process, we will keep your personal information for two years so that it can be used in future selection processes. For this reason, and in compliance with the principle of data quality, we kindly ask you to inform us in good time in case of any modification of the data.
Likewise, we remind you that the data provided must be adequate, pertinent and not excessive for the selection of staff, therefore, refrain from including information not necessary in your curriculum vitae, in order to respect the principle of data quality.
Child Protection Policy
Access and use of this website is prohibited to minors who are not duly authorized. The owner of this website understands that from the moment minors access this website; they have the permission of their parents, tutor or legal representatives.
Coral Hotels remind the adults who are in charge of minors, that it will be their sole responsibilities if a minor provide their data to request a product.
Data hosting and third parties with data access
This website is hosted on a server located in the European Union. The only purpose is the hosting of our website, having the hosting modality; therefore, the managing company will not have access to your personal data.
Likewise, our e-mails, as well as backup copies in the cloud, are managed by companies located within the territory of the European Union, as well as their hosting servers.
With all the collaborators and external professionals who access the personal data of our company and clients, we have formalised a contract for the access to data on behalf of third parties in accordance with the current legislation on the protection of personal data.



Use of social networks
We will use our social networks to link news, articles or other information relevant to our customers and followers. Photographs of identifiable persons may be included. However, in the event that the person concerned wishes to remove his or her image, he or she may contact the administrator of the page to proceed with the removal.
Under no circumstances will we use the contact details of our followers to include them in our advertising distribution list.
GENERAL TERMS AND CONDITIONS OF THE WEBSITE
Introduction
The purpose of this document is to establish and regulate the rules of use of the website www.coral-hotels.com (hereinafter referred to as "Website"), understanding as" web" all its websites and contents owned by Coral Hotels that can be accessed through the domain www.coral-hotels.com and its sub domains.
Through this website, Coral Hotels aim to offer information to their customers and potential customers, manage the customer loyalty programme; manage the reservation of rooms, as well as any other service that is considered appropriate at the time for the correct achievement of a corporate goal.
The use of this page, as well as the services made available on it, will imply the full and unreserved acceptance of each and every one of the general terms and conditions contained in this Legal Notice (hereinafter "General Conditions"). Therefore the user should be aware of the importance by reading them each time he / she visits the Web. The fact of accessing this website implies the knowledge and acceptance of the following General Conditions. This is the reason why Coral Hotels recommend the user to print them or to download and read them carefully every time he or she accesses this website.
Use of the website
By accepting these General Conditions, the user commits him/her to use this website and the services made available on it in the manner and form established herein. The user is obliged not to use the Website and its services for illicit purposes and/or for purposes contrary to the purposes established in these General Conditions, which could be detrimental to the rights and/or interests of third parties or which could in any way damage or hinder the correct functioning of the Website or the services offered or to be offered in the future.
Area of the web. Responsibility of the user
This website includes the page www.coral-hotels.com.
Access to this website is the sole responsibility of the users. The risks arising from the use of the Website by the user will be at his sole and exclusive risk. Coral-Hotels will not be responsible for any possible damages that may arise from interferences or missions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, caused by circumstances beyond the control of Coral Hotels; of delays or blockages in the use of this electronic system caused by deficiencies or overloads in its Data Processing Centre, telephone lines, Internet system or other electronic systems; nor of damages that may be caused by third parties through illegitimate interference beyond the control of Coral-Hotels.
Likewise, Coral-Hotels is exonerated from any liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by Coral-Hotels, provided that the EU comes from external sources.
Updating and amendment of information
The information that appears on this website is the current one on the date of its last update. Coral-Hotels reserve the right to update, modify or delete the information on this website, and may limit or deny access to it.
Coral Hotels reserve the right to make any changes and modifications if they consider it as necessary at any time and without prior notice.
Contents
Coral Hotels make every effort to avoid any error in the contents that may appear on this website. Coral Hotels does not guarantee, nor is it responsible for the consequences that may arise from errors in the contents that may appear on this website provided by third parties.
Coral Hotels is not responsible in any way for those contents, commercial activities, products and services included that could be visualized through electronic links (links), in case that there are any directly or indirectly through this Web.
Coral Hotels reserve the right to deny or forbid any access to the Web to any Internet user who loads in this Web any contents contrary to legal regulations or immoral, reserving the right to exercise legal measures they consider appropriate to avoid this type of conduct.
Navigation, access and security
Coral Hotels make every effort to ensure that the navigation is carried out in the best conditions and to avoid any kind of damage that may arise during the navigation.
Coral Hotels are not responsible for the damages, of any kind, that could be caused to users by the use of other browsers or versions other than the browsers for which the Web has been designed.
Coral Hotels do not guarantee that access to this website is constantly uninterrupted or free of error. Neither are they responsible or do they guarantee that the contents or the software that can be accessed through this website are free of error or that may cause any damage.


Intellectual property and copyrights
Coral Hotels declare that unless otherwise indicated on the Website, the texts, images, illustrations, designs, icons, photographs, video clips, sound clips and other materials included in the Website and any other intellectual creations and/or inventions or scientific and technical discoveries, whatever their business or industrial application (hereinafter collectively referred to as the "Content") have been created or invented by Coral Hotels or assigned, licensed, transmitted or authorized to it by their owners and/or assigns.
The user agrees not to remove or alter any distinctive sign used in the Website, such as, but not limited to trademarks, trade names (graphics, logos, etc.), copyright and other identifying data of the rights of Coral Hotels or third parties incorporated in the Web owner.
Coral Hotels also own all rights to any works, inventions, discoveries, patents, ideas, concepts, updates and improvements related to the Website, its systems, applications and programmes or on the services provided by Coral Hotels, that are created, realized, developed or put into practice for the first time by Coral Hotels, either by themselves or with the help of users of the Website, in the course of or as a result of any design, development or any other task performed in accordance with the Agreement.
The user will not be able to use the name nor the marks, symbols, logos or distinctive signs of ownership of Coral Hotels without the express and written consent of them.
In case any user or third party consider that any of the existing contents on the Website constitute a violation of copyright or other intellectual property protection rights, please contact the following address: Coral Hotels, Legal Department, Urb. La Quinta 41, Santa Úrsula 38390-Santa Cruz de Tenerife-Spain.
Alternative dispute resolution in consumer matters
In accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11/EU, we inform you that those EU traders who conclude contracts for the purchase or providing of online services, carried out via e-Commerce or electronic commerce, must give information on the existence of the Platform for the resolution of online disputes. This platform provides a one-stop shop for EU consumers and traders to settle disputes for domestic and cross-border purchases.
For this reason, we inform you that you can access the platform at the following link: http://ec.europa.eu/consumers/odr/
Also, in the event that the consumer wants to resolve a dispute without having to go to such out-of-court settlement, you can do so through our email info@coral-hotels.com.
Jurisdiction and applicable Law
The Terms of Use set up in this Legal Agreement are governed by Spanish Law. Both Coral Hotels and the users of the Website agree that for any discrepancy that may arise as to the interpretation, compliance and/or execution of these rules, they shall be expressly subject to the jurisdiction of the competent Judges and Courts of Santa Cruz de Tenerife, with express waiver of any other jurisdiction that may correspond to them.
Cancellation Police
The cancellation of reservations, where the tariff allows it, must be done with a minimum of 72 hours before the arrival (except for arrivals in July, August, Christmas, Easter and Carnival, which will be 14 days). Otherwise, the hotel reserves the right to apply what is established by the current Law.
If you wish to cancel or modify your booking details, please contact our Booking Department: +34 922 798 403.
Modification of the present terms and duration
The owner of this website may at any time modify the terms and conditions set in this website, duly published as they appear here, by their own criteria or motivated by the modification of legislation or guidelines of the Spanish Data Protection Agency. The validity of the aforementioned terms and conditions shall apply until they are modified by other duly published terms and conditions

Last modified: 8th May 2018